Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
convenient location
magnificent dining
confusing for drivers
minor inconveniences
8.2/10
Great
Rooms
7.9
Location
9.0
Service
8.7
Dining
7.2
Guest reviews
8.2/10
based on 9 reviews
8.8
8.8/10 based on 3696 reviews
Jacob
United Kingdom,
February
2024
8.4/10
I had a fantastic stay at the hotel. The rooms were very comfortable and had a great view of the Sandton skyline, exceeding my expectations. The illuminating bacons added a nice touch to the ambiance. The service was attentive and kind, with personal requests taken care of exceptionally well, although room service was a bit slow. The location was perfect for my needs, being right at the Sandton Mall with easy access to great restaurants. The dining experience was generally great, with plenty of choices. The facilities were top-notch and well-maintained.
Rooms
8.0
The rooms were very comfortable and had a great view of the Sandton skyline. The illuminating bacons added a nice touch to the ambiance.
Service
8.0
The service was very attentive and kind, with personal requests taken care of exceptionally well, although room service was a bit slow.
Location
9.0
The location was perfect for my needs, being right at the Sandton Mall with easy access to great restaurants.
Dining
8.0
The dining experience was generally great, with plenty of choices.
Facilities
9.0
The facilities were top-notch and well-maintained.
Ken
United Kingdom,
January
2024
7.8/10
The hotel's location is excellent, connected to a shopping mall, making it very convenient. The rooms, although dated, are comfortable. The service was outstanding, with friendly staff offering various assistance options. Dining options fell short of expectations for a hotel of this caliber. Overall, a good value for money choice with some room for improvement.
Rooms
8.0
My room was dated but comfortable, and it was perfect in terms of proximity to the mall and the square. The atmosphere in the room was to a high standard.
Service
9.0
The staff, from the Reservations coordinator to the restaurant team, were excellent, very helpful, and friendly. The hotel offers a range of services including room service, car hire, and more.
Location
9.0
The location is excellent, connected to a shopping mall which adds to the convenience. Being very central and having a wonderful view due to its tall building make it an attractive choice for travelers.
Dining
6.0
The dining experience had some drawbacks; it did not have as many choices as expected for a hotel of this caliber. The breakfast setup was below the hotel's standard.
Facilities
7.0
The hotel offers various facilities including a bar area/lounge area and is easy to access shopping from the mall.
Edward
United Kingdom,
November
2023
8.6/10
My stay at the hotel was truly enjoyable. The rooms were excellent, modern, and classy, with a lovely bathroom and a comfy bed. The location was very convenient, central in JNB, with a wonderful view. The dining experience was magnificent, and the service went above and beyond to help us in various situations. However, some minor inconveniences were noted during my visit.
Rooms
9.0
My room was very clean and well-kept, providing a comfortable stay.
Service
8.0
The staff was very kind and eager to assist us with finding nearby amenities and services.
Location
8.0
The hotel's location is EXCELLENT, very central in JNB, with a fantastic view. However, it could be confusing for drivers and needs improvement.
Dining
9.0
I had an exceptional dining experience, with delicious options available early in the morning.
Facilities
9.0
The hotel had great facilities that enhanced my stay.
convenient location
confusing for drivers
James
United States,
November
2023
8.0/10
I enjoyed my stay at the hotel, with spacious and comfortable rooms that were available a bit later than the check-in time. The service was top-notch, going out of their way to decorate the room with rose petal heart shapes and complimentary drinks. The location was amazing, near the mall and other places of interest. The dining experience could be improved, as the food was a bit undercooked. Overall, a pleasant stay with some minor issues.
Rooms
8.0
The rooms were very comfortable and spacious, especially at sunset.
Service
9.0
The staff were very pleasant and attentive, including organizing my transfer to Durban.
Location
9.0
The hotel's location was fantastic, directly connected to a shopping mall and near the mall, embassies, and business offices.
Dining
6.0
The dining experience wasn't great, with some dishes being a bit undercooked.
Facilities
8.0
The facilities were good, and I had no major issues during my stay.
Bert
United Kingdom,
November
2023
9.0/10
My stay at the hotel was absolutely lovely. The rooms were fantastic, providing a clean, spacious, and cool environment that ensured a restful night's sleep after our days of travel. The view from the room was excellent, adding to the overall experience. The service was friendly, polite, and attentive, making us feel truly taken care of. The location was fantastic, especially being connected directly to a mall for convenient shopping and dining. The dining experience was outstanding, offering a variety of choices and daily fresh fish. Overall, it was an excellent way to spend our last day.
Rooms
9.0
The rooms are fantastic, clean, and smell nice.
Service
8.0
The service was great, with friendly, polite, and attentive staff.
Location
10.0
The location was fantastic, being connected directly to a mall for convenient shopping and dining.
Dining
9.0
The dining was outstanding, especially with daily fresh fish available.
Facilities
9.0
The facilities were top-notch, adding to the overall enjoyment of the stay.
Bob
United States,
August
2023
8.6/10
My stay at the hotel was a delightful experience. The rooms were spacious, elegant, and immaculately clean, offering great value for money. The service was exceptional with exceedingly courteous and cheerful staff, though there was a slight hiccup during breakfast. The location was not just convenient but fantastic, connecting to Mandela Square with endless dining and shopping opportunities within an arm's reach. The dining experience had its ups and downs, but the overall facilities were top-notch.
Rooms
8.0
The room was spotless and comfortable, providing a quiet retreat.
Service
9.0
The staff was most friendly and welcoming, ensuring a pleasant stay despite a minor breakfast delay.
Location
10.0
The location was simply outstanding, offering immediate access to upscale shopping areas and being adjacent to a high-end shopping mall.
Dining
7.0
While the dining options had some room for improvement, the friendly staff made the experience pleasant.
Facilities
9.0
The hotel boasts excellent facilities that enhance the overall stay.
Cleanliness
Pricey
Keith
United Kingdom,
June
2023
7.8/10
The hotel had a great location near the mall and other key places like embassies and business offices. The rooms were nice overall, but there were some issues with noise and slow-draining sinks. The service was quite accommodating, especially with extra amenities provided. The dining experience was a bit hit or miss, with some underwhelming aspects. The facilities were generally good but had room for improvement in some areas.
Rooms
7.0
The rooms were nice overall, though there were some noise issues and slow drains.
Service
9.0
The service was quite accommodating, going the extra mile to ensure a comfortable stay.
Location
9.0
The location was amazing, near the mall and other important places. Directly connected to a shopping center.
Dining
6.0
The dining experience had its ups and downs, with some dishes not meeting expectations.
Facilities
8.0
The facilities were generally good but could use some enhancements in certain areas.
Richard
United States,
June
2023
8.2/10
The hotel rooms were a bit deceptive and looked tired, not matching the online pictures, but despite that, they were comfortable with a great Sandton skyline view. The service was exceptional, with staff going above and beyond to help in emergencies and being professional. The location was excellent, connecting to Mandela Square and offering a variety of dining and shopping choices without having to step outside.
Rooms
7.0
The rooms, although old and tired, were surprisingly comfortable with a great view of the Sandton skyline.
Service
9.0
The service was exceptional, with staff being attentive, kind, and professional, especially Dennis with his great sense of humor.
Location
9.0
The location was excellent, allowing easy access to Mandela Square and a variety of dining and shopping options within the complex.
Dining
8.0
The dining experience was nice, with some spectacular dishes served.
Facilities
8.0
The facilities were adequate and met our needs during the stay.
Anthony
United Kingdom,
April
2023
7.6/10
The hotel's location being attached to the Sandton mall offers extreme convenience, especially for mall-goers. Despite some noise disturbances from the restaurant and bar below, the rooms were comfortable. The exceptional service truly stood out, going above and beyond by helping with emergency needs like finding a nearby dentist. The dining experience had a good selection of food but didn't live up to expectations. Overall, a convenient stay linked to shopping choices.
Rooms
7.0
The rooms, although exposed to noise from the restaurant and bar below, managed to provide comfort amidst the disturbances.
Service
9.0
The service was top-notch, with staff offering terrific assistance, even helping with emergency situations like finding a nearby dentist.
Location
8.0
The hotel being joined to the Sandton mall and close to the Gautrain Station adds to its convenience, although noise disturbances were notable.
Dining
6.0
The dining experience, while having a good selection of food, didn't meet my expectations.
Facilities
8.0
The hotel offers various facilities to enhance the overall experience, despite noise disturbances from the restaurant and bar below.
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